This is a letter from WTA chief Steve Simon, addressing the complaints from the players at the WTA Finals, in Cancun,
Hi,
Many thanks to those of you who were able to join our meeting here in Cancun.We do welcome your engagement and hope that it will continue.As we were not able to get into some of the areas, we felt it important to share with you the following.
First and foremost, it is clear that you are not happy with the decision to be here in Cancun.I understand that you have been heard.As I reflected to you, this is not where we expected to be and the decision for this location was based on a number of complicated factors.It is not a perfect event, we understand the conditions are a challenge and the WTA will of course accepts responsibility for that.I am appreciate that you have reflected in the media your recognition of the significant support from Cancun and all of the people that are working so hard to put on the event.I wish you the best of luck for remainder of the event, and, as always, we are here to provide you any support and assistance that we can as you all deserve the best.